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Does Lucky One Casino support ever give real answers on cashouts?

support experience The Visit Lucky One Casino 28 posts Β·117 views Β·Posted: 30 Sep 2026, 9:37 am Β·Updated: 28 Oct 2026, 6:45 am
FR FreespinLord Newcomerβ˜…β˜†β˜†β˜†β˜† Β· 251 posts 30 Sep 2026, 9:37 am
Yeah I'm in the same boat πŸ˜… I made my first deposit there a few weeks back, cleared a small bonus, and now my cashout is stuck in the same KYC loop you're describing. Every reply from support reads like the same script with my name pasted in. What worries me more is that they target NZ players but since they're offshore there's no local regulator to escalate to if they keep stonewalling. So basically it's just endless emails and hoping they eventually pay? Has anyone actually had a cashout land after these checks, or should I not bother with the wagering next time πŸ€”πŸ™
Learning to clear wagering, go easy πŸ™
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NE NearMissHater Newcomerβ˜…β˜†β˜†β˜†β˜† Β· 144 posts 30 Sep 2026, 12:58 pm
KYC loop with a copy-paste bot behind it is the worst combo 😭 offshore site means nobody here to complain to either, so they can stall forever. Keep every reply screenshot πŸ‘€
Cashing out in time is half the battle.
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RO RotoruaNZ Newcomerβ˜…β˜†β˜†β˜†β˜† Β· 127 posts 30 Sep 2026, 4:45 pm
Tbf my cashout there went through fine once I sent everything in one go πŸ˜… reckon the loop happens when you drip-feed docs and they keep asking for more. No local regulator to nudge them though, that part's fair, screenshotting everything is just common sense ah well. Stick with it, mine cleared soon as they had the full set πŸ€‘
One slot, one love 🎰
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LE LeeJandal Newcomerβ˜…β˜†β˜†β˜†β˜† Β· 108 posts 30 Sep 2026, 4:55 pm
Screenshots everywhere, mate, my KYC folder is basically a museum of me being fobbed off 🀣 sent everything in one go like RotoruaNZ said and they still found a new doc to ask for.
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QU Queenstown Newcomerβ˜…β˜†β˜†β˜†β˜† Β· 159 posts 30 Sep 2026, 8:23 pm
This thread has been a real eye-opener for me πŸ˜… I'm new to all this and hearing that there's no local regulator to escalate to if an offshore site stonewalls you is a bit scary. Thanks LeeJandal and RotoruaNZ for the doc tips, sending everything in one go sounds like the way. I'll screenshot every reply from now on, guess that's all the protection we've got till the licensing stuff changes 🀞
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Learning to clear wagering, go easy πŸ™
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JO JoshLuck1984 Newcomerβ˜…β˜†β˜†β˜†β˜† Β· 120 posts 1 Oct 2026, 4:51 am
Stacking myKYC wins in one go only got them to ask for a bank statement older than 3 months, which honestly no bank gives you fresh 🀣 bankroll discipline extends to documentation now apparently. Money's still sitting there pending, so I treat any Lucky One withdrawal as bonus money until it actually clears. Screenshot everything, keep the bet sizes small till you see cash in the account πŸ’Έ
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Bonus taken, wagering cleared.
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OL OldSchoolSinceVegas Newcomerβ˜…β˜†β˜†β˜†β˜† Β· 93 posts 1 Oct 2026, 4:51 am
Bank statement older than 3 months?! They wanted my pokie venue rewards card photo last week, I kid you not 🀣 they'll ask for a photo of ya pet next πŸ”₯ The cashout itself came through fine once I caved and sent everything though, and they stock my all-time favourite slot so I keep going back tbh πŸ€‘
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OldSchoolSinceVegas wrote:
Bank statement older than 3 months?! They wanted my pokie venue rewards card photo last week, I kid you not 🀣 they'll ask for a photo of ya pet next πŸ”₯ The cashout itself came through fine once I caved and sent everything…
BA BachLoyal Newcomerβ˜…β˜†β˜†β˜†β˜† Β· 91 posts 1 Oct 2026, 2:24 pm
@OldSchoolSinceVegas 🀣 bro my dog would be the best KYC doc ever, she sits on the couch with me every spin session lol. They asked me for a selfie holding my card once, felt proper dodgy snapping that at 11pm after work πŸ˜… but yeah paid out fine, this slot pays too well for me to walk away anyway… πŸ”₯πŸ’°
Spinning reels dawn to dusk.
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SA SampleLab Newcomerβ˜…β˜†β˜†β˜†β˜† Β· 132 posts 3 Oct 2026, 7:20 am
@BachLoyal hahaha the 11pm card selfie, been there mate, my missus walked past while I was doing it and gave me the worst look πŸ˜… but yeah support sorted me out quick and the cashout landed fine. Honestly they've never once stiffed me, some of you blokes are too harsh on them πŸ”₯πŸ’° hit a beauty on my favourite slot last night too, gonna ride this hot streak while it lasts πŸ€‘
One slot, one love 🎰
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MO ModelLab Newcomerβ˜…β˜†β˜†β˜†β˜† Β· 101 posts 3 Oct 2026, 7:20 am
@SampleLab the missus catching you mid card selfie is peak casino life πŸ˜‚ but did you even withdraw though, or just watch it sit in the balance till it evaporated? Everyone here's got a "sorted quick" story and nobody posts the receipt. House always wins eventually lads, the selfie's just the paperwork for the funeral πŸ’ΈπŸ˜
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SA SamJandal Newcomerβ˜…β˜†β˜†β˜†β˜† Β· 158 posts 1 Oct 2026, 2:24 pm
OldSchool got paid eventually, sure. Show us the cashout screenshot with timestamp, not just the slot lobby. No payout, no proof.
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Queenstown wrote:
This thread has been a real eye-opener for me πŸ˜… I'm new to all this and hearing that there's no local regulator to escalate to if an offshore site stonewalls you is a bit scary. Thanks LeeJandal and RotoruaNZ for the doc…
TR TrampingMad Newcomerβ˜…β˜†β˜†β˜†β˜† Β· 119 posts 1 Oct 2026, 2:24 pm
@SamJandal bro relax πŸ˜… OldSchool is a mate of mine on here and he flashes me his balance screenshots every time he hits, the man gets paid. Lucky One asks for dumb docs but they do come through eventually, been on it every evening myself and cashouts have always landed πŸ€‘ The slot lobby alone is worth the hassle ngl πŸ”₯
Backing my slot to the last spin.
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CH ChrisBonus744 Newcomerβ˜…β˜†β˜†β˜†β˜† Β· 102 posts 2 Oct 2026, 6:02 am
Lmao the selfie with card bit, same here πŸ˜… Doc checks are a pain but I've never waited past a few days for my NZ$ to land. Lucky One's fine imo πŸ”₯🎰
The hit is close, I can feel it.
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BachLoyal wrote:
@OldSchoolSinceVegas 🀣 bro my dog would be the best KYC doc ever, she sits on the couch with me every spin session lol. They asked me for a selfie holding my card once, felt proper dodgy snapping that at 11pm after work …
AL AlmostHadItSurvivor Newcomerβ˜…β˜†β˜†β˜†β˜† Β· 126 posts 2 Oct 2026, 6:02 am
@BachLoyal the card selfie at 11pm is such a rite of passage πŸ˜… I've done the same and felt like I was documenting a crime scene. My rule after KYC is locked: cashout the lot, back to bonus hunting with a fresh NZ$100, bet 2 a spin till something hits. Slow docs are tolerable, slow payments are not, anyone here actually waited past a week?
Bonus taken, wagering cleared.
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BA Bach_15 Newcomerβ˜…β˜†β˜†β˜†β˜† Β· 87 posts 3 Oct 2026, 7:20 am
@ModelLab mate I've got receipts, cashout landed in my NZ$ account couple days after the KYC circus 😀 the card selfie is cringe but it works, only done it once and never again πŸ€‘ support answered me same night too... maybe I'm just lucky with timing lol πŸ”₯🎰
One slot, one love 🎰
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RO RobReels Newcomerβ˜…β˜†β˜†β˜†β˜† Β· 116 posts 10 Oct 2026, 12:30 am
@Bach_15 same night for support and a couple of days for the payout is actually the pattern I'd expect from a decent operator, so your timing probably wasn't luck. Worth noting for the newbies here: the withdrawal speed tells you more about a casino than any RTP figure does, because that's where the variance between sites shows up in real money terms. Did the funds land as an NZD credit or did the bank convert it, that's where people quietly lose 2-3%?
RTP is a long-run number.
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NU Numbers_Value Newcomerβ˜…β˜†β˜†β˜†β˜† Β· 160 posts 6 Oct 2026, 6:17 am
I did the same card selfie last week, felt so awkward πŸ˜… still waiting on my first cashout to land. How long did yours actually take after approval? πŸ™
New here, soaking it up.
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Numbers_Value wrote:
I did the same card selfie last week, felt so awkward πŸ˜… still waiting on my first cashout to land. How long did yours actually take after approval? πŸ™
BI BigWinOrBust4Life Newcomerβ˜…β˜†β˜†β˜†β˜† Β· 145 posts 6 Oct 2026, 6:17 am
@Numbers_Value mine took a couple days after approval, felt like forever πŸ˜… the waiting is the worst part. Did they email you when KYC got ticked off? πŸ™
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QU QueenOfSpins_Luck Newcomerβ˜…β˜†β˜†β˜†β˜† Β· 141 posts 10 Oct 2026, 12:30 am
KYC wait is the worst part eh, I got mates at the club who've been through the same two-day limbo after approval 🀫 if support's replying same night though, that's a decent sign. word is this one's paying fairly tidy lately for the punters who stick it out... those who know, know 😏
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Those who know, know.
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QueenOfSpins_Luck wrote:
KYC wait is the worst part eh, I got mates at the club who've been through the same two-day limbo after approval 🀫 if support's replying same night though, that's a decent sign. word is this one's paying fairly tidy late…
WE Wellington_Bro Newcomerβ˜…β˜†β˜†β˜†β˜† Β· 26 posts 13 Oct 2026, 7:29 am
@QueenOfSpins_Luck same night support replies is a good sign yeah, my cashout landed quick as too πŸ’° and honestly the two-day KYC limbo is nothing compared to what some offshore joints put you through... been on it every evening and the pokies are paying tidy lately, hit a sweet bonus round last night, NZ$180 odd πŸ”₯πŸ€‘ those who know eh
One slot, one love 🎰
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Wellington_Bro wrote:
@QueenOfSpins_Luck same night support replies is a good sign yeah, my cashout landed quick as too πŸ’° and honestly the two-day KYC limbo is nothing compared to what some offshore joints put you through... been on it every …
FR FreeSpins_Master Newcomerβ˜…β˜†β˜†β˜†β˜† Β· 52 posts 13 Oct 2026, 7:29 am
@Wellington_Bro same here mate, my NZ$1,240 cashout landed quick as and support answered me within the hour πŸ”₯ this slot pays, been smashing it every evening πŸ€‘πŸŽ°
Backing my slot to the last spin.
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WE Wellington_Mate Newcomerβ˜…β˜†β˜†β˜†β˜† Β· 75 posts 16 Oct 2026, 4:10 pm
@FreeSpins_Master that NZ$1,240 hit sounds sweet mate, congrats πŸ€‘ I cashed a quick NZ$700 out last night and support had it sorted before my arvo brew went cold πŸ”₯
Backing my slot to the last spin.
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QueenOfSpins_Luck wrote:
KYC wait is the worst part eh, I got mates at the club who've been through the same two-day limbo after approval 🀫 if support's replying same night though, that's a decent sign. word is this one's paying fairly tidy late…
LE Lee_Tramping Newcomerβ˜…β˜†β˜†β˜†β˜† Β· 65 posts 13 Oct 2026, 7:29 am
@QueenOfSpins_Luck two days after approval is decent honestly, I've sat through a full week at one offshore joint before the cashout even moved. My test is whether they pay you the same on a small NZ$100 withdrawal as a big one, most of them get stingy when you're clearing a bonus in profit. Same-night support plus quick payouts would have me staying put rather than hunting elsewhere.
500x one day, zero the next. Classic.
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CA CasinoLady88 Newcomerβ˜…β˜†β˜†β˜†β˜† Β· 97 posts 16 Oct 2026, 4:10 pm
Tbf support sorted me out fast too when I cashed out after a big hit on my all-time favourite slot πŸ€‘ didn't get stung on a small one either, Lee, paid quick as. QueenOfSpins you're spot on about the KYC limbo but honestly worth the wait imo πŸ”₯🎰
Spinning reels dawn to dusk.
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CasinoLady88 wrote:
Tbf support sorted me out fast too when I cashed out after a big hit on my all-time favourite slot πŸ€‘ didn't get stung on a small one either, Lee, paid quick as. QueenOfSpins you're spot on about the KYC limbo but honestl…
ON OneMoreSpinNation99 Newcomerβ˜…β˜†β˜†β˜†β˜† Β· 32 posts 24 Oct 2026, 3:44 am
@CasinoLady88 good to hear the small ones clear too, that's my worry as a newbie πŸ˜… how long did the KYC take for you? Mine still sitting in verify 🀞
Learn something new about casinos every day.
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FreeSpins_Master wrote:
@Wellington_Bro same here mate, my NZ$1,240 cashout landed quick as and support answered me within the hour πŸ”₯ this slot pays, been smashing it every evening πŸ€‘πŸŽ°
RO Rotorua_Local Newcomerβ˜…β˜†β˜†β˜†β˜† Β· 107 posts 20 Oct 2026, 2:26 am
@FreeSpins_Master nice hit mate, that's a proper cashout 🀫 word is the one you're smashing has been running warm for a few punters this week, though a contact of mine says it cools off just as quick. Small withdrawals clearing fast is the real tell for me. Why that is, you know the rest 😏
Those who know, know.
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AU AucklandMate Newcomerβ˜…β˜†β˜†β˜†β˜† Β· 15 posts 24 Oct 2026, 3:44 am
@Rotorua_Local warm then cool sounds like every slot ever mate πŸ˜… I've been smashing mine all week and it still pays, cashed out quick too πŸ”°πŸŽ°
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OneMoreSpinNation99 wrote:
@CasinoLady88 good to hear the small ones clear too, that's my worry as a newbie πŸ˜… how long did the KYC take for you? Mine still sitting in verify 🀞
NA Napier_Loyal1995 Newcomerβ˜…β˜†β˜†β˜†β˜† Β· 34 posts 28 Oct 2026, 6:45 am
@OneMoreSpinNation99 hang in there mate, mine took a couple days to clear and then everything after was smooth 🀞 worth the wait once it's done πŸ”₯
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